Time Frikken Warner

Isn't there some sort of law against monopolies? Anyway, I was running errands yesterday. Has anyone else had the experience where errands (things) take just a bit (or a lot) longer than anticipated? Sure, I have also had the corollary - where everything seems to go much smoother and faster than planned. (I love the first Celestine Prophecies book, still.) One of the stops on my list was the Time Warner HQ in Geneva. I thought, silly me, that no one would be there. Ha. Lots of people. When I got there, three cars drove up. Luckily I was faster on my feet than two of them! Got inside only to find that there were already two people in line for the one available counter person. Luckily things moved fairly quickly. The first person exchanged one little doohickey for a whole pile of doohickeys. The next had to pay a bill. And then there was me. I had intended to do three things - update my internet modem - well, mom's internet modem - see about what upgrading the different services would cost - oh, my, god - $35 to go up to the next level of internet - which would put it at around $60 a month for internet service. This seems exorbitant to me. Anyone? $30 to go up to the next level of TV service. Which would put that at $55 a month. So, to go from what mom has now, almost nothing to decent service the bill would go from $80 a month to $150 a month. Not going to happen. And the third thing I was going to do was to check to see how to cancel my service in NC, but they couldn't handle that there.

Back home, I plugged everything in and hoped. And it mostly worked. Except for the phone. That didn't work. I dreaded calling Time Warner Tech Support because sometimes the waits are excruciatingly long! But I took the plunge and was pleasantly surprised that my wait time would be "up to 5 minutes." Yay! Soon, I had a nice customer service person who couldn't solve my issue - so I was transferred to a telephone specialist. He took control of my modem and found that it needed some software updates - which he went ahead and started doing. I asked how long the whole process would take. He said about 5 minutes. And sure enough, in five minutes, I had dial tone! Yippee!

So, it would be nice to end the story on an upnote. Sadly, that isn't the case. For some reason, my internet all seems a lot slower than it was before I got the new-to-me modem. Sigh. Maybe I will call technical support. Or maybe I will just wait until next week to worry about it. Time Frikken Warner.